AI Agents
Your AI Workforce
Five specialized agents — Responder, Automator, Promoter, Librarian, and Analyst — that work together to handle support, operations, marketing, knowledge, and insights so your team can focus on what matters most.
Responder
Handles customer conversations end-to-end.
Your front-line AI employee. The Responder answers customer questions, resolves tickets, and escalates to a human when needed. When automated action is required — like refunds or order updates — it escalates to the Automator agent for workflow execution.
Capabilities
- Answer customer questions instantly
- Resolve tickets autonomously
- Escalate to Automator for workflow execution
- Escalate to human when needed
- Powered by your flow builder behind the scenes
Automator
Executes backend operations and automations.
The Automator handles the heavy lifting across your systems. It cancels and edits orders, updates customer data, manages inventory, triggers cross-system workflows, and runs scheduled or event-based automations without manual intervention.
Capabilities
- Cancel and edit orders
- Update customer data
- Manage inventory actions
- Trigger workflows across systems
- Run scheduled or event-based automations
Promoter
Creates and assists with marketing content and campaigns.
The Promoter helps you move faster on content. It writes emails, drafts social posts, generates product descriptions, suggests promotions, and helps plan campaigns and messaging — all informed by your brand voice and customer data.
Capabilities
- Write marketing emails
- Draft social media posts
- Generate product descriptions
- Suggest promotions and offers
- Help plan campaigns and messaging
Librarian
Manages and improves your knowledge base.
The Librarian turns real conversations into structured information. It builds FAQs from actual support interactions, suggests missing help articles, improves existing documentation, and feeds better data to the Responder so it gets smarter over time.
Capabilities
- Build FAQs from real conversations
- Suggest missing help articles
- Improve existing documentation
- Structure internal knowledge
- Feed better data to Responder
Analyst
Turns activity into actionable insights.
The Analyst watches everything happening across your support, operations, and customer interactions. It identifies common issues, detects churn signals, analyzes customer behavior, surfaces trends in tickets and chats, and recommends improvements.
Capabilities
- Identify common support issues
- Detect churn signals
- Analyze customer behavior
- Surface trends in tickets and chats
- Recommend improvements
AI Modes
Autonomous or assistive — you choose
Autonomous AI
AI agents handle conversations end-to-end, execute workflows, and resolve issues using your data and instructions. Operators can step in at any time.
Assistive AI
AI drafts replies and suggests actions for your team to review. Operators approve every response and workflow execution before it happens.
Automator
Guided Workflows
Visitors see workflow buttons in the chat widget and follow step-by-step forms. No AI is used during workflow execution.
Autonomous Agent
No workflow buttons. The AI handles everything through natural conversation, detecting intent and executing actions automatically.
What is a Workflow?
A workflow is an automated action executed by the Automator agent — no human involvement required. When integrated with an e-commerce platform, workflows can modify orders, update customer accounts, manage inventory, and more. When integrated with a custom website, workflows can be scripted to do anything through the visual flow builder. Once triggered, the Automator handles everything end-to-end.
Ready to put your agents to work?
Get started with Humagician and let AI agents handle your support, operations, and more.